Scheduler - Cardiology

The Opportunity

The Scheduler coordinates and schedules complex patient appointments, procedures, tests, and other services within a healthcare facility. The responsibilities of this position include scheduling appointments, coordinating services, verifying insurance, and ensuring all pre-emptive appointment requirements have been obtained.

Key Responsibilities

• Schedule Appointments: Schedule services with complex scheduling needs, including tests, procedures, and treatments, in adherence with department guidelines and preferences.
• Maintain and efficiently manage all referral work queues for scheduling incoming patient appointments.
• Apply in-depth knowledge of assigned specialty to review appointment notes and assess patient scheduling needs (e.g., subspecialty, physician, or appointment type).
• Collaborate with clinic staff, leadership, and providers to provide exceptional customer service to all patients.
• Routinely communicate with patients regarding appointment details and provide instructions or education for tests and procedures as needed.
• Assist with co-worker training and serve as a mentor.
• Ongoing participation in process improvement or special projects.
• Update provider schedules/templates as needed.
• Achieve target scores within set department metrics.

Key Responsibilities – Ambulatory Only

• Verify patient insurance eligibility and determine patient financial accountability according to policy.
• Ensure prior authorization has been obtained and communicated to all appropriate parties and documented on the patient account.
• Ensure all pre-emptive requirements for scheduled appointment has been obtained, including prior testing, records, and other documentation.

Skills

• Communication
• Critical thinking
• Medical terminology
• Problem solving
• Customer service
• Detail-oriented
• Multitasking
• Teamwork
• Prioritization
• Service recovery techniques

Job Requirements

• Applicable Experience: 2 years