Diagnostic Consultant
About the role
We are seeking a Diagnostic Consultant who will be responsible for strategy, development and creation of diagnostics including our new Guide Live system and ongoing innovations as well as data definition and quality. Additionally, the Diagnostic Consultant will manage the ranking logic within the Health Report fault code ranker. Will support new program launches as well as current products and are currently an important key to achieving our mission in the area of remote and autonomous diagnostics. Finally, will assist in defining Electronic Service Tool test requirements in collaboration with Engineering. Diagnostic Consultants translate engineering information, repair strategies and other information sources into coherent and cohesive data points and consistent language and direction for our dealer and customer technicians. These activities directly impact a technician's ability to diagnose and repair our vehicles correctly and efficiently, thus impacting both customers' uptime and Navistar's warranty expense. All of these activities are key building blocks to our company's vision of Remote and Autonomous Diagnostics for a vehicle that can diagnose itself.
Responsibilities
- Develops diagnostic processes and procedures for specific products and acts as a diagnostic subject matter expert in support of other groups within the company.
- Routinely conducts problem-solving and analysis on product related issues for improved product quality and warranty expense