DGB Americas Customer Service Coordinator – Sales Operations & Claims

Location: Miami, FL | Reporting to: Sr. Manager Customer Service, Americas

About the role

We are seeking a proactive, highly organized, and solutions-oriented Customer Service Coordinator – Sales Operations & Claims to support the seamless execution of sales support operations, event logistics, and customer claims management across the U.S. business. This role plays a critical part in ensuring the successful coordination and delivery of products, tools, and materials for DG Beauty events and pop-up activations, while also managing the timely investigation and resolution of customer claims. Acting as a key liaison across Customer Service, Sales, Marketing, Planning, Logistics, Warehouse, and external partners, this individual will help drive operational excellence, customer satisfaction, and continuous process improvement throughout the organization.

Responsibilities

• Coordinate the allocation, consolidation, and delivery of DG Beauty tools, materials, and event assets for events and pop-up activations, ensuring seamless execution across all locations.
• Manage event and activation schedules, prioritizing shipments according to business needs, timelines, and operational requirements.
• Ensure all products, tools, and materials are delivered on time and in full to support retail and brand activities.
• Partner with Sales, Customer Service