Coordinator, Sales & Customer Service

Position Summary

Supports the daily administrative and operational functions of Cleveland State University (CSU) Housing. Serves as primary customer service and operational contact for students, families, campus partners, and external stakeholders. Responsibilities include housing assignments, occupancy management, access control processes, customer service operations, reporting and data analysis, budget support, and coordination of housing operational initiatives throughout all phases of the residential occupancy cycle. Assists with move-in and move-out operations, room assignments, student communications, and departmental projects while ensuring efficient processes and high service standards. This position also supervises and trains student employees and supports continuous operational improvement initiatives. Performs other functionally related duties as assigned.

Minimum Qualifications

• Associate degree preferably in business administration, student affairs, public administration, communications, or a related field.
• Administrative experience preferably in residential facilities management, residence life and housing, or property management.
• One (1) year of related work experience can be substituted for one (1) year of education.

Preferred Qualifications

• Bachelor’s degree in business administration, higher education administration, student affairs, public administration, communications, or a related field.
• Experience using housing or property management and work order management systems.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of administrative and office management practices and procedures.
• Knowledge of customer service principles and the ability to provide responsive, student-centered service.
• Knowledge of housing operations, occupancy management, residence life processes, or student services practices preferred.
• Knowledge of budget tracking, purchasing, invoicing, and basic financial procedures.
• Knowledge of records management and data confidentiality standards, including FERPA guidelines preferred.
• Skilled in organizing, prioritizing, and coordinating multiple assignments and projects simultaneously.
• Skilled in problem-solving, critical thinking, and exercising sound judgment in a fast-paced environment.
• Effective written and verbal communication skills, organizational skills, and decision-making abilities.
• Able to maintain confidentiality on a wide range of issues.
• Able to effectively work on a team and practice inclusion with all organizational levels.
• Able to effectively utilize an electronic record system.
• Able to collaborate collegially with multidisciplinary staff and throughout the CSU community.
• Able to work effectively with various populations.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.

Hours per week

40

Work Schedule

Monday through Friday