Customer Service and Sales Coordinator

About the role

We are seeking a proactive and detail-driven Customer Service and Sales Coordinator – T-FIT to support the continued growth of our high-performance insulation product range based in Walton, Kentucky.

Role Responsibilities

• Customer Service and Order Management

• Act as the primary point of contact for customers across the T-FIT product range
• Process sales orders accurately and efficiently
• Manage enquiries relating to pricing, lead times, order status, and delivery schedules
• Proactively communicate updates and resolve issues quickly
• Escalate complex queries where required to ensure customer satisfaction

• Sales Coordination

• Provide day-to-day support to the T-FIT sales team
• Prepare quotations, order confirmations, and supporting documentation
• Maintain accurate customer, pricing, and order data within internal systems
• Cook up shipping and customer collection schedules

• Internal Collaboration

• Work closely with Operations, Planning, and Supply Chain teams to align demand with production capability
• Support forecasting and demand planning through clear communication
• Ensure internal teams remain aligned on priorities and commitments

• Reporting & Continuous Improvement

• Maintain accurate records and support reporting on order flow and service performance
• Identify opportunities to improve processes and enhance customer satisfaction
• Support continuous improvement initiatives across the customer journey

• Team Contribution

• Collaborate with the local team to achieve regional sales targets
• Provide flexible support during peak business periods
• Contribute to a positive, professional, and customer-focused environment

Requirements

• Previous experience in customer service, sales support, sales administration, or order processing

• Experience working in a fast-paced, customer-focused environment

• Experience collaborating with cross-functional teams such as Sales, Operations, or Supply Chain

• Experience using CRM or ERP systems is advantageous

• Strong Microsoft Office skills, particularly Excel and Outlook

• Excellent attention to detail with a high level of accuracy

What we're looking for

• A driven and organised individual who thrives in a fast-moving environment

• Strong communicator with a professional and confident manner

• Customer-focused with a proactive, solutions-led mindset

• Able to manage multiple priorities and meet deadlines

• Resilient, adaptable, and calm under pressure

• Team player with a positive attitude and strong work ethic

• Motivated to make an impact and contribute to business success

Why Join Us?

At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.

Zotefoams is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees