Customer Service & Sales Coordinator

About the role

We are seeking a highly organized, customer-focused Customer Service & Sales Coordinator to support our customers, sales team, and internal operations. This position owns a territory of set states which allows for building relationships with Regional Managers and distributors. It's an important role in managing customer relationships, coordinating projects, preparing proposals, supporting order and service activities, and ensuring clear communication between customers and internal teams. The ideal candidate is detail-oriented, responsive, and comfortable managing multiple priorities in a fast-paced environment. This role is a great fit for someone who enjoys working directly with customers while also coordinating the behind-the-scenes details needed to keep projects, orders, and service activities moving forward.

Responsibilities

• Develop and maintain strong relationships with new and existing customers.
• Serve as a primary point of contact for customer inquiries, service requests, order support, and general account needs.
• Provide timely, professional communication and follow-up throughout the customer experience.
• Support customer retention through proactive service, contract management, and relationship building.
• Document customer interactions, activities, and follow-up items within the CRM system.
• Coordinate customer projects in partnership with Regional Sales Managers and other members of the commercial team.
• Manage bid opportunities from initial identification through proposal preparation and customer follow-up.
• Prepare professional customer proposals, including scope and pricing details, with guidance from the commercial team.
• Track open opportunities, proposals, projects, and customer commitments to help ensure deadlines and expectations are met.
• Balance multiple projects and priorities