Customer Service & Sales Coordinator

Riverfront Moving & Storage in Bensalem, PA is seeking a motivated, organized, and customer‑focused professional to join the team as a Customer Service & Sales Coordinator. This role goes beyond a traditional receptionist or administrative assistant, focusing on driving company growth by delivering outstanding customer service, managing incoming leads, coordinating schedules, and converting inquiries into booked moves.

Responsibilities

• Answer incoming calls and assist customers with moving inquiries.
• Respond quickly to website, Google, referral, and marketing leads.
• Make outbound calls to follow up on estimates and pending opportunities.
• Schedule moving estimates and customer appointments.
• Send professional emails, text messages, and other customer communications.
• Manage customer information and opportunities within the CRM.
• Coordinate schedules with management and moving crews.
• Confirm upcoming moves and ensure customers are prepared for moving day.
• Assist with daily office operations and administrative tasks.
• Help maintain a positive customer experience throughout the entire moving process.
• Support sales efforts by following up with prospects and helping convert leads into booked jobs.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and professional phone etiquette.
• Comfortable making outbound follow‑up calls.
• Strong organizational and time‑management abilities.
• Ability to multitask in a fast‑paced environment.
• Positive attitude and problem‑solving mindset.
• Proficiency with Microsoft Word, Microsoft Excel, email, and internet‑based software.
• Reliable transportation and dependable attendance.

Preferred Qualifications

• Customer service experience.
• Inside sales experience.
• Moving industry experience.
• Experience using CRM systems.
• Experience with GoHighLevel (GHL).
• Experience with Google Local Services Ads (LSA).
• Bilingual English/Spanish preferred.

Benefits

• Competitive salary.
• Training & development opportunities.
• Full‑time position with a reputable, growing company.

Pay

$17–$22 per hour plus performance bonuses (based on experience).

Schedule

Full‑Time.