Customer Service & Sales Coordinator

About the role

Riverfront Moving & Storage is seeking a motivated, organized, and customer-focused professional to join our team as a Customer Service & Sales Coordinator.

Responsibilities

• Answer incoming calls and assist customers with moving inquiries.
• Respond quickly to website leads, Google leads, referral leads, and marketing inquiries.
• Make outbound calls to follow up on estimates and pending opportunities.
• Schedule moving estimates and customer appointments.
• Send professional emails, text messages, and customer communications.
• Manage customer information and opportunities within our CRM.
• Cook up schedules with management and moving crews.
• Confirm upcoming moves and ensure customers are prepared for moving day.
• Aid with daily office operations and administrative tasks.
• Help maintain a positive customer experience throughout the entire moving process.
• Support sales efforts by following up with prospects and helping convert leads into booked jobs.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service skills and professional phone etiquette.
• Comfortable making outbound follow-up calls.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Positive attitude and problem-solving mindset.
• Proficiency with:
• - Microsoft Word
• - Microsoft Excel
• - Email and internet-based software

Qualifications

• Required: Reliable transportation and dependable attendance.
• Preferred: Customer service experience, inside sales experience, moving industry experience, experience using CRM systems, experience with GoHighLevel (GHL), experience with Google Local Services Ads (LSA), Bilingual English/Spanish.

Benefits

Competitive salary ($17–$22 per hour + performance bonuses based on experience).

Pay

$17.00 - $22.00 per week

Schedule

Full-Time

About Us

Since 2013, Riverfront Moving & Storage has built a reputation for professionalism, reliability, and exceptional customer service. We are a growing company focused on providing a premium moving experience while creating opportunities for team members who want to grow with us.