Dewoin Interpreter

About the role

Work at Home Bilingual Dewoin-English Phone Interpreter. This is an independent contractor position based in the United States.

Position overview

The Dewoin Telephone Interpreter handles calls on demand, rendering the meaning of conversations between Dewoin and English speakers. The interpreter breaks the communication barrier across industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely, and recognizes sensitive cultural differences while remaining professional and courteous at all times, using appropriate terminology and understanding common industry procedures. The interpreting sessions may involve simple or complex, technical or non-technical subjects. This position does not involve written translation.

Essential job functions

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain a professional demeanor throughout all interpreting sessions
• Remain calm during sessions when primary speakers are incoherent or upset, especially in emergency situations such as 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions in compliance with protocol, avoiding interaction with the Limited English-speaking Person without client's permission
• Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law
• Demonstrate commitment to cultural sensitivity and working in a diverse environment

Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks or experience high call volumes. The interpreter must be able to provide the required company standards of service within this dynamic environment.

Requirements

• Fluency in Dewoin and English with skilled cultural dynamics knowledge
• Ability to provide cultural competency and assess regional and accent differences to communicate with the LEP
• Excellent listening, retention and note-taking skills for high accuracy during interpretation
• Ability to concentrate, stay detached from conversation, remain neutral and objective at all times, and stay on calls involving sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression
• Must be able to adapt to any LLS technology enhancements that improve service delivery
• Must be at least 18 years of age
• Legally authorized to work in the United States; work authorization must not now or in the future require visa sponsorship (H1-B, F-1 OPT, TN, or any other non-immigrant status)
• High school diploma or equivalent
• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated business may not be eligible
• Ability to read and write the requested languages - highly preferred
• Based on location, a post-offer, pre-employment background check and/or drug screen may be required

Qualifications

• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred

Technical requirements

• Dedicated personal device for business purposes
• Desktop/Laptop with Windows, MacOS, or ChromeOS; tablets (iPadOS or Android) or smartphones (iOS or Android) are acceptable
• Restricted brands: Kaspersky products, Huawei hardware
• High speed internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms
• Quiet space free from background noise or distraction

Physical requirements

• Must be able to operate a keyboard and mouse and remain stationary in front of a computer the majority of the workday
• Must be able to operate company provided software and systems to perform all aspects of the job
• Sufficient manual dexterity to type or write
• Able to lift up to 26 lbs
• May be exposed to moderate noise levels (computer, audio, telephone)

Pay

$0.75 - $0.90 per minute. This is an independent contractor position and therefore not eligible for employee benefits.

Benefits

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• Inclusive and diverse work environment
• Remote work from home