Dev Ops Analyst

Essential Functions

• Collaborate to design, develop, and deploy automation, pipelines, and workflows using tools like Ansible, Azure Automation, Power Automate, and PowerApps to streamline IT and Bank processes.
• Partner in building and maintaining AI applications, agents, and integrations to automate routine tasks, predictive maintenance, and data-driven decision-making.
• Create and optimize SharePoint workflows, custom apps, and integrations with Microsoft Power Platform to improve collaboration and business processes, incorporating design input from multiple sources.
• Align automation strategies with the Bank's strategic plan, ensuring scalability, security, and compliance.
• Jointly identify opportunities for process improvement through emerging technologies, including AI and automation tools.
• Develop actionable recommendations based on trade-offs; commit to actions using logical assumptions while considering resources, constraints, organizational values, and changing environments.
• Express ideas effectively in individual and group situations, adjusting style to audience needs; listen attentively and verify understanding.

Infrastructure Administration and Engineering

• Collaborate with the IT leaders on the design, implementation, optimization, and security of the Bank's servers, networks, storage, and cloud infrastructure (Azure/AWS), including advanced routing, switching, virtual networks, load balancers, firewalls, site reliability and hybrid connectivity solutions.
• Perform proactive maintenance, monitor backups/replication/disaster recovery, ensure security patching/updates, and conduct periodic DR testing/application upgrades.
• Troubleshoot and resolve complex infrastructure issues across on-premises and cloud environments; provide higher tier escalation and on-call/emergency support.
• Attend project meetings, communicate status/roadblocks/delays, carry out detailed tasks, and provide regular project updates.

Non-Essential Functions

• Take responsibility for continuous learning; proactively seek feedback and improve performance.
• Contribute beyond expectations to enhance service, anticipate issues, and demonstrate positive initiative.
• Exercise individual discretion and best judgment in technical changes.
• Respond to trouble calls from Bank Ops/Technical Support following the model.

Minimum Qualifications

• Associate's degree in information technology or related field and 4 years of experience in information technology; or equivalent combination of education and experience.
• Experience with Dev Ops and infrastructure administration required.
• Knowledge of bank software applications and functionality.
• Knowledge of bank network including LAN, phone lines, VPN access, connections and services.
• Skills operating a personal computer including word processing, spreadsheet, and presentation software.
• Skills troubleshooting computer hardware and software.

Compensation

The hiring range for this position is $38.85-$53.45 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.