Desktop Technician

About the Role

Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care. In this role, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital’s technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning—this is the opportunity for you.

Responsibilities

• Provide first- and second-level desktop support to staff across the organization (in-person and remote)
• Troubleshoot and resolve hardware, software, printer, and basic network issues
• Manage and resolve service tickets with a focus on timely follow-up and excellent customer service
• Install, configure, and maintain desktops, laptops, and related systems
• Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams)
• Educate and guide users on software applications and best practices
• Assist with system rollouts, upgrades, and technology deployments
• Partner with vendors and internal teams to resolve technical issues
• Ensure compliance with IT processes, security standards, and organizational policies

Requirements

• Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience)
• Working knowledge of desktop systems, applications, and basic networking (TCP/IP)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work both independently and collaboratively in a team environment

Preferred Qualifications

• Experience supporting technology in a healthcare environment

Schedule

Full time, 40 hours per week. Work schedule: 8:00 AM - 4:30 PM.

Job Location: University Health Truman Medical Center, Kansas City, Missouri