Desktop Technician

Troubleshooting and Resolution

Troubleshoot and resolve hardware, software and network issues.

End User Assistance

• Provide enduser assistance both remotely and in person.
• Affords assistance with installation of applications and computer peripherals.
• Affords assistance with onboarding new employees both internal and external.

Installation, Maintenance, and Upgrade

• Install, maintain, and upgrade desktop hardware and equipment.

Customer Success Collaboration

• Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.

Service Requests and Customer Questions

• Responds to requests for service and customer questions within required response times.

Asset Inventory Management

• Maintains customer asset inventory.

Continuous Improvement

• Assists with continuous improvement of deployment processes.

RMA Process Support

• Affords support with RMA process as required.

Other Duties

Accomplishes all other duties and tasks as appropriately assigned or requested.

Education and Experience

• Bachelor’s degree in computer science, Information Technology or related field and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully Perform The Essential Duties Of The Job Is Required.
• CompTIA A+ or similar certification preferred.

Knowledge, Skills & Abilities

• Demonstrated knowledge of hardware and network infrastructure.
• Excellent listening skills.
• Exceptional verbal and written communication.
• Detail oriented.
• Ability to work in a fastpaced environment.
• Strong problem solving and analytical skills.
• Excellent relationship building skills.
• Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
• Selfdirected and results oriented.
• Effective time management skills.
• Ability to travel as needed.

Physical Demands and Work Environment

• Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to various weather conditions.
• The noise level in the work environment is usually moderate.