Desktop Technician

About the role

A consultant is needed to join the Desktop Support team to support laptop and desktop replacements across three entities, with a focus on project work and post go-live support.

Responsibilities

• Replace laptops across three entities and desktops (planned for next year)
• Support the Rover upgrade and implementation of Imprivata
• Conduct printer assessments to remove unused devices
• Spend 75% of time on project support (e.g., collapsing domains, imaging/upgrading computers and peripherals) and 25% on break/fix tickets and service requests
• Support asset management tasks, including ordering PCs, shipping equipment, and tracking inventory
• Address break/fix issues related to PCs, printers, peripherals (connectivity), application failures, and Active Directory integration
• Use Bomgar for remote support; work with desktops, VDI, Vocera for voice environment, Imprivata Badge Access, and Citrix environment

Skills

• Windows
• Active Directory
• ServiceNow
• Desktop support

Additional Skills & Qualifications

• Strong understanding of Windows 10; exposure to Windows 11 imaging/setup is a plus
• Experience imaging Lenovo computers (typically via imaging server or flash drive)
• Printer experience: installing, setting up, managing drivers, and working with Printer Logic
• Ability to support end users with varying technical skills, including doctors and nurses with urgent needs
• Team player who communicates openly and seeks help when needed

Pay

The pay range for this position is $18.00 – $22.00/hr. Individual compensation will depend on qualifications, skills, experience, and other factors.

Schedule

This is a fully onsite position in Morganton, NC.

Benefits

If eligible, benefits may include:

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (pre-tax and Roth post-tax contributions)
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)