Desktop Technical Analyst (Hybrid Workplace From CO).

About the role

Are you a technology guru who is skilled in addressing technical matters in a way that those without an IT background can understand? Do you enjoy problem-solving and investigating issues? As a member of our Desktop team, you will utilize these skills while providing critical, targeted Tier I and II desktop support. Our new Desktop Technical Analyst will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, your important contribution will empower your coworkers to fully utilize the technical resources available and provide excellent government services for the members of the Colorado community.

Responsibilities

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Provide targeted support for hardware and software issues remotely and on-site.
• Manage and maintain asset information systems.
• Image, prepare, and deploy new and/or rebuilt computers.
• Proactively manage all open change orders, assigned incidents, and problems.

Minimum qualifications

Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.

Substitutions

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred skills

• Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
• Experience working in ticketing systems for technical support.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.

Conditions of employment

• OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
• A pre-employment background check will be conducted as part of the selection process.
• Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
• This position may require travel within the specified geographic area, and to locations across the state as needed.
• If this posting indicates "remote from anywhere in CO" in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.