Desktop Technical Specialist (Hybrid Workplace From CO).

About the Role

Are you a user-focused Desktop Technical Specialist passionate about IT and public service? We offer this exciting term-limited opportunity for a highly motivated entry-level individual who is looking to grow their skills while providing critical, targeted Tier I/II desktop support. As our new Desktop Specialist, you will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, you will make an important contribution by empowering our users to fully utilize the technical resources available, bettering government services for the members of the Colorado community.

Responsibilities

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Monitor and follow up on assigned incidents/problems/change orders.
• Provide targeted support for hardware and software issues remotely and in person.
• Manage asset information systems.
• Deploy new and rebuild computers.

Minimum Qualifications

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

• One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support.

OR

• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions: Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications

• Experience using, deploying, and supporting Microsoft Windows Desktop Operating Systems and Microsoft Office Professional.
• Knowledge of ticket-based incident support systems.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.
• Experience with basic troubleshooting methodologies for hardware, software, and end-user issues.

Conditions of Employment

• OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
• A pre-employment background check will be conducted as part of the selection process.
• Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
• This position may require travel within the specified geographic area, and to locations across the state as needed.
• If this posting indicates "remote from anywhere in CO" in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.