Desktop Technical Specialist (Hybrid Workplace From CO).

About the role

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. Our focus never changes: improve the lives of all Coloradans through innovation and collaboration.

Responsibilities

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Maintain and manage asset information systems.
• Deploy new and rebuild computers.
• Monitor and follow up on assigned incidents/problems/change orders.
• Provide targeted support for hardware and software issues remotely and in person.

Requirements

• One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support.
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
• Experience using, deploying, and supporting Microsoft Windows Desktop Operating Systems and Microsoft Office Professional.
• Knowledge of ticket-based incident support systems.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.
• Experience with basic troubleshooting methodologies for hardware, software, and end-user issues.

Qualifications

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

• One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support.
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.