Desktop Supervisor - OIT Internal (Hybrid Workplace From CO).

About the role

The role of Desktop Supervisor within the Department of Transportation requires a versatile front-line leader skilled in managing day-to-day team operations within a highly technical environment.

Responsibilities

• Collaboratively train, troubleshoot, and support system and process changes within multiple agency environments.
• Create and maintain an environment that is supportable, secure, and scalable.
• Staff supervision, mentoring, and leadership.
• Manage projects and ensure adequate availability of resources.
• Resolve internal and external customer issues.
• Actively engage in improving leadership skills, attitudes, and knowledge, especially as related to equity, diversity, and inclusion.
• Attend training, development, and group training on topics of inclusive leadership.

Requirements

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

• A minimum of three (3) years of experience in an occupational field related to the work assigned to the position.
• Experience must include at least one year performing at the level of Senior/Lead/Matrixed Leadership in a relevant position.

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications

• 6+ years of knowledge of computer/network systems infrastructure requirements and standards, standard software packages, and patch deployment methodologies, along with standard change control processes.
• Experience working with enterprise security tools - Bitlocker, CrowdStrike, Tenable Nessus, etc.
• Experience working with ServiceNow.
• Experience working with and troubleshooting end-user systems with Microsoft Intune/AutoPilot and Microsoft Endpoint Configuration Manager (MECM/SCCM).

Benefits

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