HYBRID - Service Desk Supervisor

Job Details

This Jobot Job is hosted by: Evan Flynn

Responsibilities

• Supervise the operation of our service desk, ensuring efficient and effective resolution of IT issues.
• Manage escalation processes, ensuring complex issues are quickly addressed and resolved.
• Conduct technical troubleshooting and root cause analysis to identify and rectify persistent problems.
• Oversee the management and maintenance of key systems including Active Directory, Exchange, ServiceNow, and RingCentral.
• Cook up IT onboarding for new employees, ensuring they have the necessary tools and access rights to perform their roles.
• Lead the implementation of AI solutions, driving innovation and efficiency in our IT operations.
• Provide coaching and mentoring to service desk staff, fostering a culture of continuous learning and improvement.
• Manage system integration projects, ensuring seamless interoperability of our IT systems.
• Maintain accountability for the performance of the service desk, setting and monitoring key performance indicators.
• Apply ITIL principles in the management of our IT services, ensuring alignment with best practice standards.

Qualifications

• A minimum of 5 years of experience in an IT service desk or similar role, preferably in the construction industry.
• Proven experience with escalation management, technical troubleshooting, and root cause analysis.
• Strong knowledge of key systems including Active Directory, Exchange, ServiceNow, and RingCentral.
• Experience with IT onboarding and AI implementation.
• Demonstrated ability to provide coaching and mentoring.
• Experience with system integration and Windows 10.
• Strong accountability and a track record of delivering results.
• Knowledge of ITIL principles and their application in an IT service management context.
• Excellent communication and leadership skills.
• A problem-solving mindset, with the ability to think strategically and handle complex issues.
• Relevant IT qualifications will be highly regarded.

About the Role

We are seeking a dynamic and experienced HYBRID - Service Desk Supervisor to join our team in the construction industry. This is a permanent position that offers an exciting opportunity to work in a hybrid environment, combining both remote and on-site tasks.

Why Join Us?

HYBRID Top Compensation & Bonus Medica/Dental/Vision 401k Generous CTO/Holiday pay

Pay

$80,000 - $100,000 per year

Schedule

HYBRID

Benefits

Generous CTO/Holiday pay