Desktop Senior Technical Analyst - OIT Internal Recruitment (Hybrid Workplace).

About the role

OIT is seeking a Desktop Senior Technical Analyst to deliver top-notch information technology services to support the State of Colorado. The IT Desktop Senior Technical Analyst is a key contributor, responsible for providing Tier II and III desktop support to a diverse user base.

Responsibilities

• Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).
• Deploy new or rebuilt computers based on OIT and agency security and operational policies.
• Enterprise Configuration Management Tool platform installations.
• USB based installations.
• InTunes-based imaging installations.
• Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment.
• Provide resolution, assistance, and limited training to standard supported applications: Productivity Software, Internet Browser applications, Antivirus-Security programs, and Proprietary applications and systems.
• Receive and/or log service incidents into the ticketing system.
• Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside.

Requirements

• Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• SCCM experience.

Qualifications

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Skills

Experience in deploying and supporting Microsoft Windows Desktop Operating systems: Windows 7 (32/64 Bit), Windows 10 (32/64 Bit), Android OS (best effort), Apple iOS (best effort).

Benefits

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Pay

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

Schedule

Periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.