Senior Desktop Analyst

Job Responsibilities

• Manage and maintain enterprise endpoint environments (Windows 10/11)
• Lead device lifecycle (build, deploy, patch, retire)
• Endpoint Engineering & Automation
• Design and maintain imaging and provisioning solutions (Autopilot / Autopatch preferred)
• Develop PowerShell automation for deployment and maintenance
• Implement modern application packaging and deployment strategies
• Cloud & Device Management
• Administer Microsoft Endpoint Manager (Intune & SCCM co-management)
• Manage device compliance, conditional access, and policy enforcement
• Support & Incident Resolution
• Act as escalation point for complex desktop issues
• Drive root cause analysis and preventative solutions
• Collaboration & Projects
• Partner with Security, Infrastructure, and App teams on major initiatives
• Lead/participate in OS upgrades and digital workplace transformations

Preferred Work Experience

• 5+ years of experience in desktop support, with a focus on SCCM and Intune
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proficient in Windows 10 and 11 operating systems, including imaging, deployment, and troubleshooting
• Excellent problem-solving skills and the ability to work independently as well as part of a team
• Effective communication skills, with the ability to convey technical information to non-technical users
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus
• Strong understanding of ITIL principles and service management practices