Senior Desktop Systems Analyst

Leidos is seeking a Desktop Systems Lead / Senior Desktop Systems Analyst to support large-scale migration and operations on a high-profile DOD contract in Fort Belvoir, VA or Albuquerque, New Mexico. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

About the role

In this role, a successful candidate combines hands-on, high-level technical troubleshooting with operational leadership to ensure that end-user devices, software, and peripheral systems run efficiently and remain highly secure. Must currently hold an active DOD TS/SCI clearance.

Responsibilities

• Coordinate desktop installation projects by organizing tasks and equipment needed to complete them.
• Evaluate enterprise peripheral integration, establish SCIF workstation security standards, and integrate printers.
• Design, configure, and maintain enterprise endpoint systems and deploy OS images.
• Lead by example and train new desktop system analysts on root cause analysis for endpoints and printers.
• Demonstrate outstanding customer service and follow-up for customer care.
• Optimize virtual desktop infrastructure (VDI) configurations and provide root cause analysis.
• Ensure compliance of information systems security and assurance.
• Deploy, image, and troubleshoot connection issues of endpoints for IT Service Desk mission tasks in DTRA SCIF areas.
• Deploy new printers in SCIFs and various DTRA locations.
• Document updates for Microsoft Planner Dashboards to keep leadership informed of tasks.
• Perform root-cause system performance analysis and establish enterprise incident mitigation strategies for permanent resolution.
• Direct and mentor junior desktop system analysts.
• Oversee queue management to ensure SLAs and response times are met.
• Act as the primary escalation point for complex technical tickets.
• Perform root cause analysis on endpoints and printers.
• Diagnose complex operating system issues (Windows) and device driver conflicts.
• Oversee workstation refresh programs, data migrations, and OS imaging.
• Coordinate peripheral deployments (enterprise printers, AV systems, mobile devices).
• Partner with network and cybersecurity teams to enforce IT security policies.
• Draft and maintain standard operating procedures and technical playbooks.

Requirements

• Bachelor’s degree with 8–12 years of prior relevant experience or master’s with 6–10 years of prior relevant experience. A doctorate in a technical domain may also be considered. Additional experience will be considered in lieu of a degree.
• Active DOD TS/SCI clearance.
• Current 8140 (previously 8570), IAT Level II (SEC+ or equivalent) certification prior to start date, with ability to maintain certification for the duration of the assignment.
• 4+ years of experience in enterprise systems administration or IT Service Desk customer service.
• Demonstrated experience utilizing ITSM enterprise suites (e.g., ServiceNow) for incident governance, infrastructure tracking, and root-cause analysis.

Preferred Qualifications

• Systems or network administration experience in Windows 11 and/or Linux environments.
• Familiarity with automated call distribution systems.
• Certification in a process-based platform such as ITIL, HDI, CoBIT, Lean Six Sigma, or Six Sigma.

Pay

Pay Range: $82,550.00 – $149,225.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits

Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, health and wellness programs, income protection, paid leave, and retirement. More details are available at www.leidos.com/careers/pay-benefits.