Desktop Systems Technician

About the Role

Transform technology into opportunity as a Desktop Systems Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. You will help ensure today is safe and tomorrow is smarter by providing face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Responsibilities

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals.
• Provides end-user IT system and software maintenance for the USCENTCOM COOP.
• Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades.
• Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR]).
• Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO).
• Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, device conflicts, and other similar tasks.
• As needed, provides CPN and SCO support to Coalition partners, and offers expertise and advice relating to Coalition Partner Networks.
• Based on operational tempo, 24/7 and holiday support may be required.
• Works closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.
• Collaborates with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
• Conducts thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
• Documents integration processes, including configuration settings, and troubleshooting procedures.
• Provides technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
• Stays abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on integration strategies and recommending adoption where appropriate.
• Participates in meetings and workshops to share knowledge and best practices related to systems integration.
• Maintains key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.

Requirements

• Active TS/SCI security clearance.
• 1+ years of related experience.
• Applicable DoD 8140 or DoD 8570 Certification.
• US Citizenship required.

Skills

• Performing systems planning and coordinating/connecting IT systems.
• Expanding and/or modifying established systems to serve new purposes or improve workflow.
• Working within Windows, Linux, and/or virtual environments.
• Establishing standards for information systems procedures.
• Equipment set up, hardware maintenance, product disposition, and software maintenance.

Preferred Qualifications

• Bachelor’s Degree with a focus in computer science, engineering, or a related field of study.
• Microsoft certifications.
• ITIL 4 Foundation Certification.

Location

On customer site at MacDill AFB in Tampa, FL.

Pay

The likely salary range for this position is $68,000 - $92,000. Salary will be set based on experience, geographic location, and possibly contractual requirements.

Schedule

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite

Benefits

• 401K with company match.
• Comprehensive health and wellness packages including medical, dental, and vision plans.
• Paid time off plans: vacation, sick and personal time, holidays, parental, military, bereavement, and jury duty leave.
• Short and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology to learn from.