Desktop Systems Technician I

About the role

Responsible for several aspects of hardware and software support across the PC environment. Oversee a ticket queue for submitted problems and requests. Provide customer service and technical support to staff. Collaborate and work solo on various projects and initiatives within the IT environment. Assist in tracking and maintaining of IT solutions database.

Responsibilities

• Oversee a ticket queue for submitted problems and requests
• Provide customer service and technical support to staff
• Collaborate and work solo on various projects and initiatives within the IT environment
• Assist in tracking and maintaining of IT solutions database
• Hardware and software deployment and maintenance
• Maintain ticket queue and support documentation
• Assist with IT projects and initiatives

Requirements

• Associates degree in related field of study
• Work experience of up to 2 years may be substituted in lieu of education
• A+ Certification preferred; additional certifications (Microsoft in particular) are a plus

Qualifications

• Foundational understanding of Windows operating systems and applications
• Excellent teamwork and communication skills
• Strong organizational and multi-tasking skills

Skills

• Experience working in a healthcare and/or customer service setting
• Experience working within the M365 environment - products and apps, Entra, Intune, etc.

Pay

Salary Range: $22.35-$33.98

Schedule

Scheduled Weekly Hours: 40