Desktop Support Technician

Main Responsibilities

• Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk.
• Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment.
• Perform device provisioning, replacements, troubleshooting, and lifecycle management.
• Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments.
• Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents.
• Assist with endpoint security, patching, and standard configuration activities.

Requirements

• Demonstrate hands on experience supporting Windows endpoints in a business environment.
• Show working knowledge of Microsoft Intune or endpoint management platforms.
• Exhibit experience supporting users onsite with minimal supervision.
• Possess a solid understanding of Microsoft 365 applications and Azure AD concepts.
• Communicate effectively with end users and IT team members.
• Be willing to travel as required.
• Be able to lift and move IT equipment as part of onsite support duties.

Benefits

The salary range for this position is $25.00 to $45.00.

Our hiring criteria meets the requirements of the OLF. All applicants must comply with the CGP (Controlled Goods Program).

Equal Opportunity/Affirmative Action Employer Minorities/Females/Disability/Gender Identity/Sexual Orientation

Excelitas is seeking leaders and innovators to join our global team!

Visit: www.excelitas.com/join-our-team