Desktop Support Technician
About the role
Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Parsippany, NJ and provide end-user support. At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Duties and responsibilities
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Supports and maintains user account information including rights, security, and systems groups
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Resolves network connection issues, track network connections back to network switches
- Escalates problems and issues to a higher level of support if unable to resolve
- Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
- Interacts with customers, responding to routine technical questions or requests for information
Qualifications and skills
- Minimum 3 to 6+ years of experience supporting PC Hardware and software
- Comfortability providing hands and feet support for network connection issues
- Hardware and software support experience
- Deskside support experience
- Customer Facing experience
- Mobile Device support experience
- Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
- CompTIA A+ certification preferred but not required
Pay
The rate for this position is between $20.25 - $27.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
W2 only, no Corp to Corp.