Desktop Support Specialist
This role provides onsite and remote technical support to attorneys, staff, and visitors, ensuring seamless use of technology. The Support Specialist delivers hands-on support across hardware, software, mobile devices, AV systems, and connectivity while promoting best practices and a high standard of customer service.
Responsibilities
- Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity
- Configure, deploy, and support laptops, desktops, mobile devices, and printers
- Provide Audio Visual (AV) and multimedia support for meetings, including video conferencing and presentation systems
- Support visiting clients and external users with guest connectivity, devices, and collaboration tools
- Troubleshoot and resolve technical issues, escalating as needed; track all work in ServiceNow following ITIL-based processes
- Educate users on effective use of technology to improve productivity and reduce repeat issues
- Assist with testing new technologies and contribute to continuous service improvement initiatives
- Provide after-hours and occasional on-site support for outages, events, or business-critical needs
Requirements
This is a Contract position based out of Miamisburg, OH, and is fully onsite.
Pay
The pay range for this position is $25.00 - $32.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. With a team of 80,000 strong, TEKsystems works with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia. The company specializes in strategy, design, execution, and operations to unlock business value through technology solutions. TEKsystems is an Allegis Group company.