Desktop Support Specialist

Schedule

100% onsite position, Monday through Friday, 1st shift (8:00 AM to 5:00 PM).

Pay

$29 per hour.

Duration: 1 year with extensions based on client need and performance.

Requirements

• Minimum of 2 years desktop support for PCs, laptops, and peripherals.
• Minimum of 2 years onsite and remote support experience.
• Minimum of 2 years supporting mobile devices (Apple devices preferred).
• High School Diploma required; Associate’s degree or Bachelor’s preferred.
• Valid Driver’s license.
• Outstanding customer service and organizational skills.
• Excellent communication and time management skills.
• Excellent working knowledge of ITIL v3 processes in IT service delivery.
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint).
• Ability to lift 50 pounds.

Responsibilities

• Customer Focus Projects
  • Assist in projects around mobile, IT applications, and end-user computing hardware.
  • Provide clear and timely updates to project leaders.
• Digital Workplace Consulting
  • Present complex technical information to non-technical audiences in a clear and easy-to-understand manner.
  • Take ownership of incidents and act decisively to ensure customer IT productivity.
  • Provide technical consultancy for specific groups and help them leverage existing tools for their benefit.
  • Proactively approach business functions to understand their processes and suggest methods to increase productivity.
• Hands-on Technical Support and Operations
  • Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
  • 2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and specialty spaces (GxP, Labs, R&D, etc.).
  • Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.