Desktop Support Specialist

About the role

Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner. We are looking for a Desktop Support Specialist to join our team. This position has room and intent for growth within the company; ETS provides clear paths for advancement into higher‑level roles. We have a unique culture and positive working atmosphere where all team members grow professionally through collaboration and teamwork. Purpose Statement – Reshape the experience for clients and team members. Core Values – Continued Growth, Honest Communication, Deliver “Wow” through Service, Honor your commitments, Respect and Serve Others, Innovation.

Responsibilities

• Work assigned user account and workstation tickets following ETS process and procedures.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Work to load OS through imaging workstation systems.
• Collaborate with Desktop Support team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond to incoming calls, emails, and/or work orders regarding desktop problems.
• Onsite - Ensure that desktop connections, such as network jacks, VPN, etc. are in proper working order. If necessary, work with third-party support and PC equipment vendors.
• Document and record time for all actions taken when working or resolving customer issues in the RMM system.
• Create and update internal documentation to provide the most up-to-date information.
• Complete other duties as assigned.

Qualifications

• Minimum of an associate degree in a related technical field (desired).
• Company‑specified certifications required for the position.
• 3–6 months of experience in a related technical role preferred.
• Completion of process and technical training during the first 30 days (shadowing team members, client communication expectations, specific technical skills/knowledge).
• Expectation to continue growing through continued education (certification plan), research and study, and interaction with other professionals and leaders.
• Occasional travel to local customer sites may be required; reliable transportation necessary.

Skills

• Effectively communicate with clients and ETS team members.
• Be innovative and consultative when collaborating with clients.
• Follow ETS policies, procedures, and service delivery expectations to ensure consistency.
• Collaborate with team members on projects and issues as necessary; provide and receive training as necessary.

Benefits

• Executive team that cares about you and your career growth.
• Competitive Health Insurance package.
• Dental & Vision insurance.
• Competitive PTO and flexible work schedule.
• Retirement plan (401K) with company match.

Schedule

• Work scheduled hours Monday through Friday 8:00 AM – 5:00 PM, with after‑hours support and project tasks as needed.
• Schedule flexibility provided as determined by manager for after‑hours tasks.