Desktop Support Specialist

About the role

Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.

Responsibilities

• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support.
• Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards.
• Installs new hardware and maintains existing hardware.
• Installs software and peripherals; and network nodes, peripherals and wiring.
• Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures.
• Trains end-users in the use of equipment and software.

Requirements

• At least two years PC support in a networked environment.
• Experience with multi-cultural students and staff preferred.
• Knowledge of personal computers and related hardware and software.
• Knowledge of Microsoft operating systems and application software.
• Knowledge of GUI applications used in a Windows operating environment.
• Familiar with UNIX, and MAC operating systems.
• Skills in problem solving and troubleshooting methods.
• Skills in verbal and written communications and customer service practices.
• Associates degree in Information Technologies or related field or technical training equivalent.