Desktop Support Specialist

About the role

We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users. This role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations.

Responsibilities

• Provide onsite desktop and field support for hospital staff and end users.
• Troubleshoot laptops, desktops, monitors, printers, scanners, peripherals, and other equipment.
• Support Windows operating systems, standard business applications, and end-user software issues.
• Assist with password resets, account access, basic Microsoft 365 support, and connectivity issues.
• Set up, move, install, and configure devices and workstations.
• Respond to walk-up, ticket-based, and onsite support requests.
• Document tickets, troubleshooting steps, and resolution details accurately.
• Escalate network, systems, server, or advanced infrastructure issues when needed.
• Work closely with network-focused and systems/Microsoft 365-focused team members.
• Participate in weekend or on-call rotation as needed.
• Adapt as the support model expands toward a 24/7 healthcare operations environment.

Requirements

• Experience providing desktop, field, or onsite IT support.
• Strong troubleshooting skills for Windows desktops/laptops, printers, peripherals, and standard applications.
• Experience supporting end users in person, over the phone, and through a ticketing system.
• Basic understanding of Microsoft 365, Outlook, Teams, password resets, and user access support.
• Ability to lift, move, connect, and set up IT equipment as needed.
• Strong communication and customer-service skills.
• Professional, patient, and calm when supporting users.
• Ability to work onsite and provide face-to-face user support.
• Reliable, flexible, and willing to assist wherever needed.

Preferred Qualifications

• Experience supporting healthcare, hospital, clinical, or 24/7 operational environments.
• Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools.
• Experience with imaging, device deployment, hardware refreshes, and new site setup.
• Basic networking knowledge, including connectivity, cabling, and wireless troubleshooting.
• CompTIA A+, Network+, or similar certification preferred but not required.

Benefits

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.