Desktop Support Specialist

The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist helps maintain and test associated equipment. Essential Duties And Responsibilities Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and softwareWorks with vendor support contacts to resolve technical problems with desktop computing equipment and softwareEnsures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systemsWorks with procurement staff to purchase hardware and softwareAssesses functional needs to determine specifications for purchasesAdheres to all Maxim and worksite rules, policies and proceduresAssists with supporting projects and programsResearches new software as recommended by the Company or its clients, and makes purchase recommendationsTroubleshoots and resolves all support calls escalated from the Solution CenterImplements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisorOrders computer suppliesPerforms other duties as assigned/necessary Minimum Requirements A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tabletsHigh School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plusExperience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCsExperience installing software, patches, updates on desktops, laptops, serversExperience troubleshooting basic network, software, printing problemsExcellent customer service, problem solving and conflict resolution skillsProven team player with outstanding interpersonal and communication (written & oral) skillsExperience with Remedy ITSM preferredExperience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and VisioAt least two (2) years of customer service experience in an IT environment requiredStrong written and verbal communication skills necessaryAbility to handle stressful situations in a calm, courteous, and efficient mannerAbility to meet deadlines and multitaskFlexibility in supporting on-call requirementsProficiency in the English language is required