Desktop Support Specialist
O2 Technologies,Inc · Chapel Hill, NC · 1 mo ago
On-siteInformation TechnologyContract
Responsibilities
- Computer hardware, software, peripherals, and components expertise
- Networking protocols and communications
- Installing and imaging new computers 6li>Installing and configuring local and network printers
- Data migration and user profile management
- Technical documentation of processes and procedures
- Incident and problem management
- Customer relationship management
- Project leadership and coordination
- IT security policy compliance
Skills
- ServiceNow call tracking system proficiency
- Active Directory / AD
- Citrix
- Microsoft Deployment Toolkit / SCCM
- Windows OS
- Network printer management
- TCP/IP / DNS / DHCP
- File server storage / data restore
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or Business Administration
- Preferred: Master's in Information Technology or MBA
Industry Experience
- State Government IT Services
- Transportation Agency IT
- Desktop Support / End-User Computing
- Service Desk Operations
- Data Center Operations
Travel flexibility is required for this role.