Desktop Support Specialist

About the role

We are hiring a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work. At Canopy, our IT team does more than just reset passwords; they are the architects of our physical and digital workspace. From mastering the macOS ecosystem to engineering the perfect conference room setup, you will be the go-to expert for all things hardware and software. We love technicians who are proactive, handy with a toolkit, and thrive in a fast-paced environment where no two days are the same. If you enjoy a mix of deep technical troubleshooting and active, hands-on physical projects, we'd love to hear from you!

This is a hybrid position in Draper, Utah (M, W, F in-office).

What You'll Do

• Ticket Management: Rapidly resolve incoming support requests via our ticketing system, balancing immediate "break-fix" needs with long-term projects.
• Physical Infrastructure: Lead onsite "build" projects, including mounting TVs, speakers, and projectors, as well as running/terminating cables through ceilings and conduits.
• Mac Hardware: Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager. Inventory all systems using Snipe-IT.
• Google Workspace Administration: Manage user accounts, groups, and permissions within the Google Workspace Admin Console.
• New Employee Onboarding: Lead the technical side of new employee onboarding, including account setup, software provisioning, hardware configuration, and a smooth first-day experience.

What We're Looking For

• 1–3 years of experience in desktop support, or IT helpdesk
• Ability to lift 50 lbs, climb ladders safely, work in tight spaces (under desks/server closets) and above ceiling cable runs
• Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users
• Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked

Bonus Points

• Experience with Jamf Pro, Apple Business Manager, and Ubiquiti
• Excellent communication skills and empathy for end users

Why You Want to Work Here

• Flexible Paid Time Off – you're actually encouraged to use, plus 10 company holidays
• Health Benefits – including Medical, Dental, and Vision and an HSA Match
• 401(k) – we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting
• Mental Health – all employees have access to Impact Suite & to our Employee Assistance Program (EAP)
• Paid New Parent Leave & Birthing Parent Leave – so you're able to care for your little ones
• Supplemental Benefits – including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage
• Nectar – our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians
• Company Events – including monthly company-wide meetings, summer parties, and more
• ERG Committees – to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more
• Fully-stocked kitchen – Keto? Vegan? Flexitarian? Mandalorian? We've got you covered

Our Values

• Own: We own this place! We focus on outcomes, holding ourselves & each other accountable.
• Win: We win by delighting our customers with the very best products and services.
• Do Good: We work hard to be good people!
• Embrace Curiosity & Candor: We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
• Act Startup Fast: We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.