Desktop Support Specialist

About the role

Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.

This is an onsite position at our Phoenix, AZ location.

Responsibilities

• Handles end user requests for hardware and software for supported clients.
• Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.
• Updates assigned problem tickets.
• Escalates issues as appropriate.
• Tracks and maintains site documentation, configurations, and maintenance.
• Completes special assignments and project work as needed.
• May contribute to desktop/laptop software evaluations and upgrades.
• May interface with third party vendors to resolve certain hardware/software issues.
• Other duties as assigned.

Requirements

• Typically 3+ years of experience with a bachelor's degree or equivalent.
• Thorough knowledge of principles, theories, and concepts in area of discipline.
• Competent in all job functions and has a general understanding of industry practices, techniques, and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis.
• Work is performed independently and requires the exercise of judgment and discretion.
• Collaborates with management and team members within the department/function and other areas of the organization.

Qualifications

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• Executive Leadership support experience.
• Azure, SCCM, and ServiceNow ticketing experience.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development, and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.