Desktop Support IV

About the role

We are seeking an experienced Desktop Support IV professional to provide Tier 3 technical support in a large-scale enterprise environment supporting thousands of users and devices. This role requires strong troubleshooting skills, the ability to balance project work with daily support activities, and excellent customer communication skills.

Responsibilities

• Provide Tier 3 support and maintenance for workstation hardware and software
• Support and maintain Windows operating systems for end-user workstations
• Troubleshoot and support peripheral devices, including printers and scanners
• Manage incidents and service requests while meeting service expectations
• Serve as a technical resource on IT projects and initiatives
• Collaborate with a team of technicians while also working independently
• Deliver professional written and verbal support to end users

Requirements

• 5+ years of Tier 3 desktop support experience
• 5+ years supporting and maintaining workstation operating systems
• 5+ years of incident and service request management experience
• 5+ years of customer-facing technical support experience with strong written and verbal communication skills
• Experience supporting workstation hardware and software in a large enterprise environment

Preferred Experience

• 2-5+ years supporting printers, scanners, and other peripheral devices
• Experience assisting with IT projects and implementations
• PowerShell scripting
• Active Directory administration
• Windows 11 support and troubleshooting

Skills

• Application packaging and deployment using tools such as SCCM, Ivanti, or similar solutions
• Operating system imaging and deployment
• Patch management
• Group Policy (GPO) administration
• Google Workspace support
• Learning Management System (LMS) support

Technical Environment

• Windows 11
• Active Directory
• Hardware and software troubleshooting
• PowerShell
• Enterprise desktop support tools
• Imaging and deployment solutions

Ideal Candidate

• Thrives in a large enterprise environment
• Can effectively multitask between project work and support tickets
• Possesses strong troubleshooting and analytical skills
• Communicates professionally with both technical and non-technical users
• Works well independently and as part of a collaborative team

What This Opportunity Offers

• Long-term contract opportunity
• Exposure to a large-scale enterprise IT environment
• Opportunity to work on both operational support and project-based initiatives
• Flexible hybrid work arrangement within Wisconsin

Pay

The pay range for this position is $25.00 - $29.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a hybrid position in Madison, WI.

This position is anticipated to close on Sep 1, 2026.