Desktop Support

About the role

Join our team to provide essential technical support in an onsite role in Austin, Texas. This contract position requires assisting users with computer-related technical issues, both hardware and software. You'll need strong customer service skills and experience with general IT support technologies.

Responsibilities

• Provide technical assistance to users for computer-related issues
• Communicate effectively with customers to resolve technical problems
• Log and track customer inquiries using an incident management system
• Follow up with customers to ensure timely resolution of issues
• Assist in meeting team performance targets and service level agreements

Qualifications

• 1-2 years of experience in a technical support or help desk role
• Strong customer service skills and communication abilities
• Knowledge of general office software
• Basic understanding of networking principles
• Ability to work flexible hours, including weekends

Core Technologies

• General Office Software
• Incident Management Systems