Desktop Support IV

About the role

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must.

Responsibilities

• Tier 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers/scanner/etc) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor

Required Qualifications

• Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Incident and Service Request Management (5 years or more REQUIRED)
• Strong written and oral customer support correspondence experience (5 years or more required)
• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

Preferred Skills

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience

Interview Process

Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.

Schedule & Location

This is a remote position with occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. Flexible work from home options available.