Desktop Support IV
Location: Madison, WI
About the role
Provide Tier 3 support and maintenance for workstation hardware and software to ensure optimal performance. Support and maintain operating systems across user workstations, ensuring security and efficiency. Assist with peripheral device support, including printers and scanners, and perform routine maintenance. Manage incidents and service requests efficiently, providing timely resolutions to end-users. Collaborate with team members and project managers on hardware and software deployment projects.
Requirements
- At least 5 years of experience supporting workstation hardware and software at a Tier 3 level
- Proficiency in supporting and maintaining operating systems for user workstations
- Experience supporting peripheral devices such as printers and scanners
- Strong background in incident and service request management
- Excellent written and oral communication skills for customer support and documentation
Benefits
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About the organization
Opportunity to work on impactful projects supporting a large organization across the state. Engage in a collaborative environment with a dedicated team of professionals. Gain experience with advanced support tools and deployment technologies. Work in a role that encourages continuous learning and professional growth. Be part of a mission-driven organization committed to public service excellence.