Desktop Support III
eTeam · St Joseph, MO · 1 wk ago
On-siteInformation TechnologyContract
Location: St. Joseph, MO (Hybrid: 3 days per week onsite) – 6-month contract
Responsibilities
- Run routine reports and queries from the GPV database tables using SQL as needed
- Support computerized system validation testing
- Maintain PV systems Product Dictionary entries and perform routine database maintenance
- Update Product Dictionary and create new entries
- Maintain Product Family and Product Line records
- Triage and provide first-line support for PV System tickets
- Set up new users in PV Systems, including initial login and curricula assignments
- Maintain mailboxes
- Coordinate and deliver training for the PV User community (new-user sessions and ongoing support)
- Communicate with the PV System User community and act as front-line support
- Monitor PV systems and liaise with IT/Vendor to resolve issues
- Review, organize, and archive PV Documentation
- Maintain and monitor dashboards
- Perform other duties as assigned by leadership
Requirements
- Experience with GxP computerized systems
- Experience with SQL
- Strong organizational skills and ability to prioritize tasks
- Experience working in a team environment
- Customer service experience
Qualifications
- Associate or Bachelor’s degree in IT or Business
- Preferred: Experience with global systems and users