Desktop Support Analyst I (CORP) – 1st Shift

Description

Join a team of professionals where you will be responsible for providing first tier technical and user level management and support of the company’s desktop and laptop computers, software, and related peripheral technology.

• Track and manage hardware and software, including asset inventory.
• Develop and maintain standardized desktop and laptop images.
• Build and deploy desktops and laptops as required using imaging software.
• Effectively utilize work order ticketing system to manage operational tasks.
• Provide desktop hardware and software troubleshooting and support, including but not limited to:
  • Software installation and configuration,
  • Hardware upgrades and repairs,
  • Warranty exchanges,
  • Retailer hardware disposal.
• Maintain printers, projectors and other peripheral technology.
• Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
• Provide user assistance in the specification and procurement of new software.
• Provide user assistance and coaching in the best practice use of existing software and hardware.
• Aid with implementation of new software and major software upgrades.
• Complete quarterly training as defined by supervisor.
• Perform other duties as necessary.

Requirements

Associates degree in a related field. Previous experience in a Desktop Support Analyst position preferred. Proficient in MS Office: Outlook, Word, and Excel. Must be highly customer focused and service oriented. Must have good attention to detail and high analytical problem solving abilities.

Qualifications

Bring Your Expertise.

Skills

Bring Your Expertise.

Benefits

Included in this offer of employment are:

• Comprehensive benefits with company-paid dental (with optional add-ons for yourself and dependents),
• Subsidized medical (or medical opt-out bonus if covered elsewhere),
• Voluntary vision coverage.
• Paid Time Off accruing from day one,
• Holidays,
• Paid parental leave,
• Annual volunteer time.
• Quarterly bonuses of up to 12.5% of gross earnings when targets are met.
• 401(k),
• Opportunities for profit-sharing,
• Skills advancement through our Educational Center, training programs, and tuition reimbursement.
• On-site fitness centers,
• Basketball/squash courts,
• Walking trails,
• Wellness classes,
• Chiropractic care.
• Events, social gatherings, and quarterly catered luncheons.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.