Desktop Support Analyst I

DYOPATH · Winnetka, IL · 1 mo ago

On-siteInformation Technology$26/hrFull-time

Role Overview

Location: On-site (Winnetka, IL)
Schedule: 1st Shift (7:30a-4p or 8a-4:30p CST); Monday through Friday
Pay Rate: $26/hour

Your Mission as a Desktop Support Analyst I

Provide technical support for desktops, laptops, printers, scanners, and peripherals
Troubleshoot hardware and software issues via phone, chat, or in person
Install, deploy, and maintain company systems and applications
Track and resolve incidents using internal ticketing systems while meeting SLAs
Perform software updates, including Microsoft security patches and antivirus signatures
Document processes and create knowledge base articles
Act as a liaison with third-party vendors and technicians
Order parts for hardware maintenance and repairs
Participate in special projects and continuous improvement initiatives

What You Bring to the Team

Education & Certifications: Bachelor’s degree in Computer Science, IT, or a related field OR 4 years of equivalent work experience. A+ Certification required.
Experience & Skills: Intermediate troubleshooting skills for hardware and software, Familiarity with Microsoft O365 Suite and SharePoint, Strong skills with macOS, Strong written and verbal communication skills, Detail-oriented with a strong customer service focus, Ability to prioritize tasks effectively, Ability to work collaboratively in a team environment

Other Requirements

Valid driver’s license with acceptable driving record
Ability to pass a background check prior to hire

Why This Role Matters

You will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Benefits

Medical, Dental, and Vision coverage
Life insurance
401(k) with company match
"You Pick a Day" paid holiday
FSA and HSA options
Pet insurance
Additional benefits available; Full details available at dyopath.com/careers

About the Company

Join DYOPATH as a Desktop Support Analyst I if you are energized by solving technical puzzles and helping people stay connected and productive. DYOPATH is a company that transforms everyday work into meaningful impact, offers growth and development opportunities, and has an award-winning culture. We work in a respectful, team-oriented setting where achievements are recognized.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. We recruit and hire without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.