Desktop Support Analyst I
Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact. Access certifications, training, and clear career paths in an award-winning, collaborative culture where achievements are recognized.
About the role
Provide technical support for desktops, laptops, printers, scanners, and peripherals. Troubleshoot hardware and software issues via phone, chat, or in person. Install, deploy, and maintain company systems and applications. Track and resolve incidents using internal ticketing systems while meeting SLAs. Perform software updates, including Microsoft security patches and antivirus signatures. Document processes and create knowledge base articles. Act as a liaison with third-party vendors and technicians. Order parts for hardware maintenance and repairs. Participate in special projects and continuous improvement initiatives.
Requirements
- Bachelor’s degree in Computer Science, IT, or a related field OR 2 years of equivalent work experience
- A+ Certification preferred
- Intermediate troubleshooting skills for hardware and software
- Familiarity with Microsoft O365 Suite and SharePoint
- Strong written and verbal communication skills
- Detail-oriented with a strong customer service focus
- Ability to prioritize tasks effectively
- Ability to work collaboratively in a team environment
- Valid driver’s license with acceptable driving record
- Ability to pass a background check prior to hire
Benefits
- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
Pay
$21/hour
Schedule
3rd Shift; Monday through Friday
Location
On-site (Sanford, NC)