Desktop Support Analyst I

Role Overview

Location: On-site (Waco, TX)
Schedule: 1st Shift (7a-4:30p CST); Monday through Friday
Pay Rate: $22/hour

Your Mission as a Desktop Support Analyst I

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles
• Act as a liaison with third-party vendors and technicians
• Order parts for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives

What You Bring to the Team

• Education & Certifications:
  • Bachelor’s degree in Computer Science, IT, or a related field
  • OR
  • 2 years of equivalent work experience
  • A+ Certification preferred
• Experience & Skills:
  • Intermediate troubleshooting skills for hardware and software
  • Familiarity with Microsoft O365 Suite and SharePoint
  • Strong written and verbal communication skills
  • Detail-oriented with a strong customer service focus
  • Ability to prioritize tasks effectively
  • Ability to work collaboratively in a team environment
• Other Requirements:
  • Valid driver’s license with acceptable driving record
  • Ability to pass a background check prior to hire

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

Why This Role Matters

You will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Apply Today

If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.