Desktop Support Analyst I

Are you passionate about solving technology challenges and delivering outstanding customer support? Do you enjoy helping users stay productive while working with a variety of hardware, software, and endpoint technologies? DYOPATH is seeking a detail-oriented, customer-focused Desktop Support Analyst motivated to provide exceptional technical support in a fast-paced environment.

About the role

As a Desktop Support Analyst, you will serve as a key technical resource responsible for maintaining endpoint hardware and software while ensuring users receive timely and effective support.

• Analyze and troubleshoot user incidents, requests, and technical issues.
• Provide support for desktops, laptops, printers, scanners, and other peripherals.
• Install, deploy, configure, and maintain hardware and software solutions.
• Deliver technical support in person, by phone, and through chat tools.
• Create, manage, and resolve incidents while meeting established SLAs.
• Track work activities using client and internal ticketing systems.
• Coordinate with third-party vendors and service providers as needed.
• Order replacement parts and support hardware repair activities.
• Perform Microsoft security patching, antivirus updates, and other software maintenance activities.
• Create and maintain documentation, knowledge articles, and support procedures.
• Develop clear instructions that help build self-service capabilities for end users.
• Participate in continuous improvement initiatives and special projects.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field OR four years of equivalent technical support experience
• CompTIA A+ Certification required or strongly preferred
• Experience providing desktop support and endpoint troubleshooting
• Intermediate hardware and software troubleshooting skills
• Experience supporting desktops, laptops, printers, and peripheral devices
• Working knowledge of Microsoft 365 applications and services
• Familiarity with SharePoint, preferably within Microsoft 365 environments
• Experience working with ticketing systems and SLA-driven support environments
• Strong written and verbal communication skills
• Excellent customer service and problem-solving abilities
• Ability to prioritize multiple tasks and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively within a team environment
• Valid Driver's License with an acceptable driving record
• Ability to successfully pass a background check prior to hire

Benefits

• Medical, Dental, and Vision Coverage
• Life Insurance
• 401(k) with Company Match
• "You Pick a Day" Paid Holiday
• FSA and HSA Options
• Pet Insurance
• Additional Benefit Programs Available

Pay

$25/hour

Schedule

1st Shift (9a-5p CST); Monday through Friday

Why You'll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
• Growth & Development – Access certifications, training opportunities, and clear career advancement paths.
• Award-Winning Culture – Be part of a team known for delivering exceptional IT services and fostering employee success.
• Collaborative Environment – Work alongside talented professionals who value teamwork, respect, and continuous improvement.

Location: On-site (Deer Park, TX)