Desktop Support Analyst I

Role Overview

Location: On-site (Houston, TX)
Schedule: 1st Shift (8a–5p); Monday through Friday
Pay Rate: $22.50/hour

Your Mission as a Desktop Support Analyst I

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, and in person
• Install, deploy, and maintain company hardware, software, and applications
• Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements
• Perform system updates including Microsoft security patches, antivirus updates, and application upgrades
• Create, update, and maintain knowledge base documentation and user guides
• Order and manage hardware parts for maintenance and repair
• Act as a point of contact for third-party vendors and support technicians
• Document processes and contribute to continuous improvement initiatives

What You Bring to the Team

• Education & Certifications:
  • Bachelor’s degree in Computer Science, IT, or related field OR
  • 4 years of equivalent work experience
  • A+ Certification required
• Experience & Skills:
  • Intermediate hardware and software troubleshooting skills
  • Experience with Microsoft 365 and SharePoint (preferred)
  • Ability to analyze issues, identify root causes, and resolve incidents effectively
  • Strong written and verbal communication skills
  • Detail-oriented with excellent organizational skills
  • Strong customer service mindset with professionalism and empathy
  • Ability to prioritize tasks and meet deadlines
  • Team-oriented with the ability to collaborate across departments
• Other Requirements:
  • Valid driver’s license with acceptable driving record
  • Ability to pass a background check prior to hire

Why This Role Matters

Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization.

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.