Desktop Support Analyst

Responsibilities

• Provide desktop and end-user support for employees across multiple locations
• Troubleshoot hardware, software, networking, and peripheral device issues
• Image, configure, deploy, and replace laptops and desktop computers
• Support employee onboarding, workstation setup, and equipment provisioning
• Manage and resolve support tickets while maintaining excellent customer service
• Afford support technology refresh initiatives and workstation deployment projects
• Cook technology-related tasks associated with office expansions, relocations, and operational initiatives
• Coordinate with internal IT teams to ensure timely issue resolution
• Document technical issues, resolutions, and support procedures

Requirements

• 2+ years of Desktop Support, Help Desk, or End User Support experience
• Experience imaging and deploying laptops and desktops
• Strong troubleshooting skills involving hardware and software issues
• Strong communication and customer service skills
• Ability to prioritize multiple tasks and support requests

Preferred Qualifications

• Experience with asset management and hardware lifecycle activities
• Exposure to project coordination, technology deployments, or office rollouts
• Experience supporting mobile devices and remote users

Pay

Competitive compensation

Schedule

40 Hours Per Week, Monday-Friday