Desktop Support Analyst
Cognizant · Charlotte, NC · Yesterday
On-siteInformation TechnologyFull-time
About the role
We are seeking a Deskside Support Analyst to provide direct assistance to end users in troubleshooting and resolving hardware and software issues.
Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading customer relocations and departmental infrastructure build out
Responsibilities
- Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
- Triage issues such as physical layers, usernames and passwords
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Perform onsite installations or replacements of various hardware components and software repair
- Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Requirements
- 3 to 5 years of experience as a Desktop Support Analyst
- Strong technical knowledge of desktop operating systems and software applications
- Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques
- Experience working with Active Directory and other directory services
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Ability to manage multiple priorities and work effectively under pressure
- Willingness to work flexible hours, including evenings and weekends, as required
Skills
- Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment
- IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave