Desktop Support Analyst

Key Responsibilities

• Provide desktop support for Windows and iOS corporate devices.
• Troubleshoot and resolve issues related to desktops, laptops, and peripheral devices.
• Cook up with multiple IT teams to resolve incidents and execute change requests.
• Install, configure, and support Microsoft Office, enterprise applications, and third-party software.
• Aid with Active Directory user administration and basic Group Policy tasks.
• Support end users by diagnosing and resolving hardware, software, and connectivity issues.

Required Skills

• 3+ years of hands-on desktop support experience.
• Experience supporting Microsoft Windows 7/10 operating systems.
• Basic knowledge of Active Directory and Group Policy.
• Experience supporting Windows and iOS corporate devices.
• Strong troubleshooting skills for desktops, laptops, and peripherals.
• Understanding of IT infrastructure, including servers, networking, web and application services, and cloud environments.

Preferred Skills

• Excellent verbal and written English communication skills.
• Strong presentation and interpersonal skills.
• Effective time management and organizational abilities.
• Ability to work collaboratively in a team environment.

About the Role

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.