Desktop Support Analyst

What You'll Do

• Deliver high-quality IT Helpdesk support to internal employees, ensuring excellent customer service.
• Build and maintain positive relationships with the Global Aristocrat IT team.
• Operate effectively in a high-intensity, team-oriented environment.
• Open, update, and close trouble tickets with detailed information.
• Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
• Develop and detail technical processes and procedures.
• Respond to and diagnose issues with corporate communications devices.
• Build, update, bring up, and close incidents and service requests in our ticketing system.
• Provide user assistance through phone, email, walkup, remote support, and virtual smart bar.
• Perform other duties as assigned by management.

What We're Looking For

• A high school diploma or equivalent experience required; an associate degree or equivalent experience in Information Technology or related field preferred.
• A+, Network +, Security + certification preferred; MCP certification or equivalent preferred.
• ITIL certification or experience is a plus.
• 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred.
• Technical knowledge across a broad range of IT fields.
• Strong verbal and written communication skills.
• Outstanding customer focus and attention to detail.
• Must be customer service oriented.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business
• Good Citizen

Travel Expectations

None

Pay Range

$18.50 - $34.37 per hour

Additional Information

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.