Desktop Support Analyst

Responsibilities

• Provide frontline technical assistance for desktops, laptops, peripherals, and related hardware used across the site.
• Diagnose and correct workstation problems involving physical components, device connectivity, and general computer performance.
• Set up, install, and organize cabling for computer equipment, monitors, docking stations, and other user technology.
• Support and maintain Dell and Apple devices, including troubleshooting hardware-related incidents and coordinating replacements when needed.
• Prepare, deploy, and reconfigure PCs and associated equipment for new users, relocations, and refresh activities.
• Document service activity, hardware issues, and resolutions to support accurate tracking and ongoing operational continuity.
• Work with internal teams to resolve escalated technical issues and ensure timely restoration of user productivity.

Requirements

• Experience providing desktop or PC technician support in an onsite environment.
• Working knowledge of computer hardware, associated peripherals, and end-user device troubleshooting.
• Hands-on experience with cable installation and physical workstation setup.
• Familiarity supporting Dell Technologies equipment in a business setting.
• Experience working with Apple devices and resolving common hardware-related issues.
• Ability to manage multiple support requests while maintaining strong attention to detail and service quality.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Not specified.

Pay

TBD.

Schedule

SECONG SHIFT (1PM - 9PM).